Yes, Elma offers a comprehensive after-sales support service:

  • Among the available options is PBT – Platform Basket Telematics – an optional telematics system that can be integrated upon request. PBT is an external device that enables remote monitoring of the machine by collecting and recording operational parameters, including any errors or anomalies, and uploading them to the cloud. In case of issues, the system can send notifications via email or video, allowing the recipient to immediately understand the situation and respond promptly.
  • For machines not equipped with PBT, Elma provides assistance through traditional telephone technical support.